SAWIN PRO ENTERPRISE is a truly integrated solution, which manages all aspects of a service & installation contracting firm by logically connecting prospects, customers, vendors, and employees. Although our base product offering is robust and feature rich, we offer additional options for those who want even higher levels of sophistication.
Learn more about the additional options available from SAWIN SERVICE AUTOMATION.
When you choose SAWIN PRO ENTERPRISE for your service & installation management needs, you’ll have access to our full suite of benefits, and additional options to maximize your business process. Additional Options Available:
- Flat-Rate Pricing Integration: SAWIN PRO ENTERPRISE offers the option to convert your existing flat-rate pricing books/data into the SAWIN system or create your own flat-rate pricing within the system.
- GPS Integration: SAWIN PRO ENTERPRISE offers the standard option to display your service calls on a Google Map in the office or in the field. Another available option is to connect that map to the map provided by a GPS provider, displaying both the calls and vehicles on the same map. We have integrated with several GPS providers, so let us know if you are interested in that connection with yours.
- Imaging: SAWIN PRO ENTERPRISE offers the option for end users to scan/view paper documents in a digital format, eliminating the need for paper storage. Imaging stores relevant documents in an easily identifiable manner, saving time and increasing accountability, wherever applicable.
- ARM (Advanced Rules Management): ARM is a business-intelligence tool designed to help managers make better decisions. With ARM you can use predefined or custom rules to help monitor your most important data and prevent small issues from becoming big problems. ARM enables you to prevent problems from getting out of hand by silently monitoring the database for important changes. When the system finds a situation which is defined in your rules, an appropriate action will be taken. ARM makes it easy to automate routine tasks and implement company policies.
- SAWIN Customer Satisfaction/Web Survey Module: With the SAWIN Web Survey/Customer Satisfaction Module product you can get real-time feedback on your performance as a service organization. From the field or in the office you can query recently serviced clients and request feedback on your performance, sometimes known as “happy calls”. The SAWIN Web Survey/Customer Satisfaction Module provides real-time reports to management to make sure that their service calls are being handled properly and gives them the opportunity to rectify any unsatisfied customers. Built on the principle that “customer care boosts referrals” the SAWIN Web Survey/Customer Satisfaction Module is crucial to the success of any service organization.
- Dashboard: The SAWIN Executive Dashboard is a tool which allows the end user to define key performance indicators from within the SAWIN PRO ENTERPRISE system and have the results displayed in a user defined window. Personalized dashboards provide a real-time snapshot of your organization’s key metrics in a graphical, tangible format. All users can personalize their own dashboard to instantly provide a collection of desired information, pertinent to their specific needs.
- Web Portal: The SAWIN Web Portal is a tool which allows your permitted customers to interact with the SAWIN Solution through a “portal” on your company website. The tool allows your customers to see their profile (limited service master information), equipment logs, and service history based on the permissions you grant. They will also be able to schedule a repair call which will show up as an unassigned call on your dispatch board.
- Integrated Credit Card Processing: SAWIN Service Automation offers credit card processing services which include instant authorization from our mobile devices, single entry processing through our service/dispatch and A/R modules, as well as highly competitive rates that will most likely save you recognizable time & money.
Customization to meet your unique software requirements:
- The SAWIN PRO ENTERPRISE system comes with a full suite of standard features and specific add-on applications that help you maximize control of your business, but sometimes your specific needs are unique to your organization alone. SAWIN Service Automation also offers customization to the standard product from our development team, who work directly with our clients to create practical, affordable, custom solutions that fit your unique profile.
Contact SAWIN to find out how we can help your company evolve to a higher level of professionalism & sophistication today.
At SAWIN Service Automation, our constant aim is to assist service contracting firms with their specific software needs. If you’d like to learn more, please call toll-free at 800.774.7218 and one of our sales representatives will be more than happy to assist with your needs.