Software Support Specialist/Software Training
Houston, TX
Software Support Specialist/Software Training
Houston, TX
Software Support Specialist/Software Training
Houston, TX
Full-Time
Benefits
What Will You Do?
- A software support specialist is in charge of making sure employees in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team.
- Host remote sessions with users to assist in training and/or troubleshooting issues specific to our software package.
- Communicate actively with support team members/developers regarding client issues, technical issues, etc.
- Once knowledgeable, provide on-line and potentially on-site training and implementation (travel)
- Participate in testing of the software in accordance with the protocol in place and as directed by the project manager
- Provide support for our multiple software products by answering support calls and emails.
To be successful, you should have:
- Experience with Microsoft Office Products
- Strong technical problem solving, troubleshooting, and communication skills
- Ability to handle multiple tasks with attention to detail
- Self-starter who can work independently utilizing all available resources and doesn’t need constant supervision
- Accounting knowledge helpful
- Education: High school or equivalent (Preferred)
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Who We Are
SAWIN Service Automation, Inc. is a provider of turn-key business solutions designed specifically for the service and installation industry since 1984. Based on the principle of integration, our products reflect a streamlined, single point of entry approach, consolidating all aspects of your business into one powerful software solution. The SAWIN PRO ENTERPRISE product is a feature rich solution designed to meet and exceed the needs of any service contracting firm seeking excellence.
SAWIN PRO ENTERPRISE, our premier business offering designed with cutting edge technology, is easy to use and scalable to any size company. SAWIN PRO ENTERPRISE provides you with the right tools for you to meet and exceed your customer’s needs, even in the most complex service & installation environments.
SAWIN BASIC, our cloud product is a wonderful service offering for any size business that already has an accounting system. SAWIN BASIC is ideal for companies looking for all the tools in a service automation platform, but prefer to integrate with third party financial systems instead of having a fully-integrated product like SAWIN PRO ENTERPRISE.
And, for us, our customers are our best source of ideas to improve our software. If we do not have a feature you need, we are more than happy to consider it for a future release or customize our product for you. Check around and see how many of our competitors will offer that. We provide full training on our system, whether in-house, online, or on-site, at your location. We also have a friendly, knowledgeable support staff ready to assist with any questions or support you require. We know our software inside and out because we developed it, and we rely on it every day to run our own company.
Why Work Here?
Great family company! Lots of room for advancement.
Benefits We Offer
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
- Supplemental Pay: Commission pay
Full-Time
Benefits
What Will You Do?
- A software support specialist is in charge of making sure employees in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team.
- Host remote sessions with users to assist in training and/or troubleshooting issues specific to our software package.
- Communicate actively with support team members/developers regarding client issues, technical issues, etc.
- Once knowledgeable, provide on-line and potentially on-site training and implementation (travel)
- Participate in testing of the software in accordance with the protocol in place and as directed by the project manager
- Provide support for our multiple software products by answering support calls and emails.
To be successful, you should have:
- Experience with Microsoft Office Products
- Strong technical problem solving, troubleshooting, and communication skills
- Ability to handle multiple tasks with attention to detail
- Self-starter who can work independently utilizing all available resources and doesn’t need constant supervision
- Accounting knowledge helpful
- Education: High school or equivalent (Preferred)
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Who We Are
SAWIN Service Automation, Inc. is a provider of turn-key business solutions designed specifically for the service and installation industry since 1984. Based on the principle of integration, our products reflect a streamlined, single point of entry approach, consolidating all aspects of your business into one powerful software solution. The SAWIN PRO ENTERPRISE product is a feature rich solution designed to meet and exceed the needs of any service contracting firm seeking excellence.
SAWIN PRO ENTERPRISE, our premier business offering designed with cutting edge technology, is easy to use and scalable to any size company. SAWIN PRO ENTERPRISE provides you with the right tools for you to meet and exceed your customer’s needs, even in the most complex service & installation environments.
SAWIN BASIC, our cloud product is a wonderful service offering for any size business that already has an accounting system. SAWIN BASIC is ideal for companies looking for all the tools in a service automation platform, but prefer to integrate with third party financial systems instead of having a fully-integrated product like SAWIN PRO ENTERPRISE.
And, for us, our customers are our best source of ideas to improve our software. If we do not have a feature you need, we are more than happy to consider it for a future release or customize our product for you. Check around and see how many of our competitors will offer that. We provide full training on our system, whether in-house, online, or on-site, at your location. We also have a friendly, knowledgeable support staff ready to assist with any questions or support you require. We know our software inside and out because we developed it, and we rely on it every day to run our own company.
Why Work Here?
Great family company! Lots of room for advancement.
Benefits We Offer
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
- Supplemental Pay: Commission pay
Full-Time
Benefits
What Will You Do?
- A software support specialist is in charge of making sure employees in an organization have access to company software and know how to use it. Job duties include direct training, writing support manuals, or providing phone support. Other responsibilities include testing new releases and reporting issues to the development team.
- Host remote sessions with users to assist in training and/or troubleshooting issues specific to our software package.
- Communicate actively with support team members/developers regarding client issues, technical issues, etc.
- Once knowledgeable, provide on-line and potentially on-site training and implementation (travel)
- Participate in testing of the software in accordance with the protocol in place and as directed by the project manager
- Provide support for our multiple software products by answering support calls and emails.
To be successful, you should have:
- Experience with Microsoft Office Products
- Strong technical problem solving, troubleshooting, and communication skills
- Ability to handle multiple tasks with attention to detail
- Self-starter who can work independently utilizing all available resources and doesn’t need constant supervision
- Accounting knowledge helpful
- Education: High school or equivalent (Preferred)
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Who We Are
SAWIN Service Automation, Inc. is a provider of turn-key business solutions designed specifically for the service and installation industry since 1984. Based on the principle of integration, our products reflect a streamlined, single point of entry approach, consolidating all aspects of your business into one powerful software solution. The SAWIN PRO ENTERPRISE product is a feature rich solution designed to meet and exceed the needs of any service contracting firm seeking excellence.
SAWIN PRO ENTERPRISE, our premier business offering designed with cutting edge technology, is easy to use and scalable to any size company. SAWIN PRO ENTERPRISE provides you with the right tools for you to meet and exceed your customer’s needs, even in the most complex service & installation environments.
SAWIN BASIC, our cloud product is a wonderful service offering for any size business that already has an accounting system. SAWIN BASIC is ideal for companies looking for all the tools in a service automation platform, but prefer to integrate with third party financial systems instead of having a fully-integrated product like SAWIN PRO ENTERPRISE.
And, for us, our customers are our best source of ideas to improve our software. If we do not have a feature you need, we are more than happy to consider it for a future release or customize our product for you. Check around and see how many of our competitors will offer that. We provide full training on our system, whether in-house, online, or on-site, at your location. We also have a friendly, knowledgeable support staff ready to assist with any questions or support you require. We know our software inside and out because we developed it, and we rely on it every day to run our own company.
Why Work Here?
Great family company! Lots of room for advancement.
Benefits We Offer
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
- Supplemental Pay: Commission pay